Privacy policy

This policy explains how Oystr handles personal information collected through this website, getoystr.app. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).

The Oystr app hasn't launched yet, so this policy covers the website and our waitlist only. Before the app is released we'll update this policy to explain how the app handles information, including children's information.

Who we are

Oystr is an Australian business (ABN 94 203 614 747) based in Victoria. In this policy, “Oystr”, “we” and “us” mean the business behind Oystr. You can contact us about privacy at any time at hello@getoystr.app.

What we collect

We only collect what we need. On this website that means:

• Waitlist: your email address and which page you signed up from.
• Emails to us: your name, email address and whatever you include in your message, when you email us.
• Website usage: information about how the site is used, collected by Google Analytics. This includes the pages you visit, how you arrived at the site, your device and browser type, and your approximate location (city or region). We don't use it to identify you personally.
• Technical information: like any website, our hosting provider receives your IP address and browser details when you visit. This is used to deliver the site and protect it from abuse. When you join the waitlist, Cloudflare Turnstile checks that you're a person and not a bot, and we use your IP address to limit repeated sign-up attempts.

This website is for parents and other adults. We don't knowingly collect personal information from children through it. If you think a child has sent us their details, email us and we'll delete them.

How we use it

• If you join the waitlist: to email you about Oystr's launch and early access.
• To reply to your messages.
• To understand how people find and use the site, so we can improve it.
• To keep the site secure and working.

We don't sell your personal information, and we don't use it for advertising.

Emails and unsubscribing

If you join the waitlist, we'll only email you about Oystr's launch and early access, and about important changes to this policy. We don't send other marketing, and we never share the list.

Every waitlist email includes an unsubscribe link, and you can also unsubscribe by emailing hello@getoystr.app. If you unsubscribe, we won't add you back unless you ask us to.

Cookies

This site uses Google Analytics, which sets cookies in your browser to tell visits apart and measure how the site is used. We don't use advertising cookies. You can block or delete cookies in your browser settings, or install the Google Analytics opt-out browser add-on. The site works normally either way.

Who we share it with

We use a small number of trusted service providers to run the site. They handle information on our behalf and only for the purposes above:

• Cloudflare, which hosts and protects the website, including the Turnstile bot check on the waitlist form.
• Google, which provides Google Analytics.
• Loops, which stores the waitlist and sends our emails.

These providers are based in the United States and may store or process information there and in other countries where they operate. We choose providers with strong security and privacy practices. We may also disclose information if the law requires us to.

How long we keep it

• Waitlist details: until you ask us to delete them. If you unsubscribe, we keep your email address and unsubscribe status so we don't email you again by mistake.
• Messages: for as long as we need to deal with your enquiry, and no more than two years after that.
• Google Analytics data: detailed data is kept for no more than 14 months.

How we protect it

The site is served only over a secure (HTTPS) connection, and access to our accounts with service providers is limited and protected. No system is perfectly secure, but we take reasonable steps to protect your information from misuse, loss and unauthorised access. If a data breach is likely to cause you serious harm, we'll tell you and, where required, the Office of the Australian Information Commissioner.

Accessing, correcting or deleting your information

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing hello@getoystr.app. We'll respond within 30 days. You can also use this policy without telling us who you are (for example, by browsing the site), although we need an email address to add you to the waitlist or reply to you.

If you're in the European Union or the United Kingdom, you also have the right to object to or restrict how we use your information, and to ask for a copy of it in a portable format. Email us to make a request.

Complaints

If you're unhappy with how we've handled your information, please email hello@getoystr.app first, and we'll respond within 30 days. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) on 1300 363 992.

Changes to this policy

We'll update this policy as Oystr grows, and always before the app launches. The date at the top shows when it last changed. If we make a significant change that affects you, we'll let you know by email if you're on the waitlist.

Contact

Questions about privacy: hello@getoystr.app